Our client—a major transport regulator—works with a range of government and private providers to deliver statewide public transit services, with the vision of creating an integrated and accessible network.
With numerous partners and contracts to deliver bus and light rail services, it’s critical that the regulator is able to effectively coordinate agreements, evaluate performance, and manage contractual payments.
The organisation worked with netBI to develop a comprehensive contract monitoring and performance reporting system. The regulator required a high level of statistical accuracy to measure 100% of trips by its service delivery partners.
To achieve this goal, netBI created a market-leading data platform that fused several different data sets to provide a complete picture on operational performance. A number of issues needed to be resolved and they included unreliable datasets: the quality of the datasets were variable and created distortions in reported performance outcomes.
The transport regulator now has a BI tool that allows it to comprehensively monitor operator performance based on multiple data sources and measure 100% of trips (including individual bus stops adherence with scheduled services).
The rich set of data also allows the transport regulator to develop unique performance measures for each delivery partner, subject to regional issues such as traffic congestion, to develop statistically valid performance measures.