Support to harness the full power of your platform.

In addition to developing a technically powerful data platform, we offer responsive implementation, support and maintenance services.

Included support for your SaaS data platform:

Our SaaS customers get access to services to embed the solution into existing business processes, train your team, 24/7 support, and constant feature and solution upgrades:
  • Expert implementation using best-practice approaches
  • Phone and online help desk with 24/7 coverage
  • Foundational training for key stakeholders and users
  • New report creation and help to provide data insights
  • App upgrades and improvements applied automatically
  • Automated system monitoring and fast incident management
  • Robust disaster recovery and business continuity management
  • Strong data security and performance monitoring measures
  • Regular communication about outages and updates

Fee-for-service support for your Custom data platform:

We can support, maintain and enhance your bespoke data platform. Choose from a range of options to create your own bundle of essential support services:
  • Tailored SLA arrangements to meet your specific needs
  • Choice of business hours, out-of-hours, 24/7 help desk
  • Targeted training, L&D programs and change management
  • Update or develop new features for your platform
  • Upgrades and version control under your licence
  • Configure additional custom reports and BI dashboards
  • Extend your solution via API automations and integrations
  • Development and management of back-up processes
  • Business continuity and disaster recovery management

Training and change management for faster uptake.

Our proven track record in engaging stakeholders and designing and delivering tailored training means you can successfully embed your cloud data platform sooner, augment existing change and learning programs, and develop your corporate knowledge over time.

5 Ways netBI can help you to improve data literacy in your organisation:
  1. Key user engagement during implementation for evaluation and acceptance testing
  2. Foundational training in your solution’s functionality for frontline staff and executives
  3. Ongoing mentoring and support to develop and interpret new dashboards & reports
  4. Tailored advanced-level training for super users or ‘Train-the-Trainer’ sessions
  5. Custom videos, workshops or courses aligned to your learning and development strategy

Entrust your solution to transport industry specialists.

Tap into 20 years of transport industry data knowledge
Get help from the same IT gurus who built your platform
We pride ourselves on providing great customer service and support

Benefit from an expertly managed data platform.

Reduce your risks and maximise user adoption of your data platform—whether you choose SaaS or bespoke—with hassle-free support, maintenance and ongoing upgrades from a skilled technical team that understands your industry.
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We’re a team of IT professionals, data science experts and consultants, lead by a management team with an excellent mix of technical and commercial knowledge.
netBI acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.


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